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At the UN World Summit on the Information Society (WSIS) last week, Microsoft representatives demanded the removal of references to free software from a critical document about creativity in IT. Known as the Vienna Conclusions, the document evaluates the role of service-oriented business models in the IT industry and covers a number of other relevant topics. Many successful companies that capitalize on Linux and open source technology profit from support services associated with the software rather than the software itself. The original draft of the Vienna Conclusions alluded to the profitability of free software as an example of a successful service-oriented business model. The original draft contained the following statement:

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